EDR permissions in N-able RMM

EDR permissions in N-able RMM

Currently on the RMM integrated EDR, when you go to the menu and then open the Dashboard your sessions will be on  "view only" mode. This is because of the integration with Sentinel One website.
To work around this problem follow these steps:

1. Go back to the RMM device List

2. Mouse Over to the integration Icon, please do not click just hover over this

3. It will show you the Menu, hover to the Arrow beside the Endpoint Detection and response, then click on it
    It will show you the menus for EDR but do not click on the word Dashboard

4. Please click directly to the other menus like Analyse and Policies, this should provide you with the access.

    • Related Articles

    • N-sight RMM agent losing connection

      There is an issue in the current Windows GA Agent (v10.13.2), which is causing some servers to incorrectly show as overdue. It also fixes an issue related to Take Control policies not being adhered to in some cases. We encourage you to upgrade to ...

    • N-able Passportal Single Sign-on

      Od ožujka 2023. Passportal će započeti implementaciju autentifikacije s jedinstvenom prijavom (SSO) za sve partnere. Kao prvi korak u procesu, imajte na umu da će se stranica za prijavu promijeniti u ožujku. Tijekom ovog prvog koraka, "Log in with ...

    • N-sight RMM User Audit Report

      User Audit Report The User Audit Report records all changes made to the Checks. You can use the User Audit Report to track tasks performed on the N-sight RMM Dashboard, including the following tasks: Installation and removal of Agents Addition and ...

    • N-sight Resource Center

      N-sight recently introduced new Resource Center, all-in-one place for support, resources and upcoming Bootcamps. To access it, when you are logged into N-sight simply click on the “?” icon in the top navigation bar (right next to account icon) . ...

    • Unknown devices getting added in RMM

      This is likely caused by virtual sandbox devices. One or more unknown devices are being added to the RMM Dashboard These devices typically do not have any active checks or tasks Devices show as offline / overdue There could be multiple reasons for ...